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Terms of Service

Last Updated: March 2026

Welcome to System Integrity Maintenance ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not access or use our Services.

1. Acceptance of Terms

By engaging System Integrity Maintenance for any IT maintenance, network monitoring, software configuration, database auditing, hardware lifecycle tracking, or security patch deployment services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, along with our Privacy Policy and Refund Policy, which are incorporated herein by reference. These Terms constitute a legally binding agreement between you (or the entity you represent) and System Integrity Maintenance.

We reserve the right to update, modify, or replace any part of these Terms at our sole discretion. It is your responsibility to review these Terms periodically. Your continued use of our Services following the posting of changes constitutes acceptance of those changes. If we make material changes, we will provide notice through our website or direct communication to active clients.

2. Description of Services

System Integrity Maintenance provides technical systems support and maintenance services for business digital infrastructure. Our Services are designed to maintain the stability of internal IT environments and include, but are not limited to, the following:

• Network Connectivity Monitoring: Continuous tracking of business network uptime, latency analysis, traffic pattern monitoring, and identification and resolution of connectivity bottlenecks across your network infrastructure.
• Software Configuration Management: Standardization, deployment, version control, and maintenance of software settings across internal workstation environments, including operating system configurations, application settings, and group policy management.
• Database Performance Audits: Systematic evaluation of database environments to ensure query efficiency, index optimization, storage utilization analysis, data integrity verification, and comprehensive record accuracy assessments.
• Hardware Lifecycle Tracking: Comprehensive monitoring and management of maintenance schedules for office hardware assets, including warranty tracking, performance degradation analysis, replacement timeline planning, and depreciation reporting.
• Security Patch Deployment: Implementation of routine software updates, critical security patches, firmware updates, and vulnerability remediation to maintain internal system stability and security compliance.

The specific scope of Services provided to each client will be defined in an individual Service Level Agreement ("SLA") or Statement of Work ("SOW") executed between the parties. In the event of a conflict between these Terms and any SLA or SOW, the provisions of the SLA or SOW will prevail with respect to the specific Services covered therein.

3. Client Obligations

To enable System Integrity Maintenance to perform Services effectively, you agree to the following obligations:

• Provide timely and accurate information regarding your IT infrastructure, including network topology diagrams, hardware inventories, software licenses, and access credentials necessary for service delivery.
• Designate an authorized point of contact who has the authority to approve service activities, authorize system changes, and communicate on behalf of your organization.
• Ensure that all hardware and software included in the scope of Services are legally licensed and in compliance with applicable vendor terms and conditions.
• Maintain adequate backup systems for all critical data and configurations prior to and during the term of Services.
• Notify System Integrity Maintenance promptly of any changes to your IT environment that may affect the delivery of Services.
• Comply with all applicable laws, regulations, and industry standards relevant to your business operations and IT infrastructure.

4. Service Level Commitments

System Integrity Maintenance commits to providing Services in accordance with industry best practices and the specific performance metrics outlined in your SLA. Our standard service level commitments include response time guarantees based on incident severity, uptime commitments for monitored services, regular reporting cadences, and defined escalation procedures. Specific service level targets, remedies for non-compliance, and exclusions will be detailed in your individual SLA.

5. Payment Terms

Fees for Services are based on the pricing structure agreed upon in your SLA or SOW. Unless otherwise specified, invoices are issued monthly and payment is due within thirty (30) days of the invoice date. All fees are quoted in United States Dollars (USD) and are exclusive of applicable taxes. Late payments will incur a finance charge of one and one-half percent (1.5%) per month, or the maximum rate permitted by applicable law, whichever is less. System Integrity Maintenance reserves the right to suspend Services for accounts that are more than forty-five (45) days past due.

6. Intellectual Property

All proprietary tools, scripts, monitoring configurations, automation frameworks, documentation templates, and methodologies developed by System Integrity Maintenance in the course of providing Services remain the exclusive intellectual property of System Integrity Maintenance. Any custom configurations, reports, or documentation created specifically for your environment will be owned by you upon full payment of all associated fees.

7. Confidentiality

Each party agrees to maintain the confidentiality of all non-public information received from the other party in connection with the Services. Confidential Information includes technical data, network configurations, security protocols, business strategies, client lists, and pricing information. These confidentiality obligations will survive the termination of these Terms for a period of three (3) years.

8. Limitation of Liability

To the maximum extent permitted by applicable law, System Integrity Maintenance's total aggregate liability arising out of or related to these Terms or the Services will not exceed the total fees paid by you during the twelve (12) month period immediately preceding the event giving rise to the claim. In no event will System Integrity Maintenance be liable for any indirect, incidental, special, consequential, or punitive damages.

9. Indemnification

You agree to indemnify, defend, and hold harmless System Integrity Maintenance and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses arising out of or related to your breach of these Terms, your use of the Services in an unauthorized manner, any third-party claims arising from the condition of your IT infrastructure, or your violation of any applicable law or regulation.

10. Term and Termination

These Terms are effective as of the date you first access or use our Services and will continue until terminated. Either party may terminate upon thirty (30) days' written notice. System Integrity Maintenance may terminate immediately upon written notice if you breach any material provision and fail to cure such breach within fifteen (15) days of receiving notice. Upon termination, we will provide reasonable transition assistance for a period not exceeding thirty (30) days.

11. Force Majeure

Neither party will be liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from circumstances beyond the reasonable control of the affected party, including acts of God, natural disasters, pandemics, government orders, war, terrorism, civil unrest, labor disputes, power failures, or internet outages.

12. Governing Law

These Terms will be governed by and construed in accordance with the laws of the State of Colorado, United States. Any dispute will first be submitted to good-faith mediation. If mediation is unsuccessful, the dispute will be resolved through binding arbitration in Moffat County, Colorado.

13. Miscellaneous

These Terms, together with any applicable SLA, SOW, Privacy Policy, and Refund Policy, constitute the entire agreement between you and System Integrity Maintenance. If any provision is held invalid, the remaining provisions continue in full force. You may not assign your rights or obligations without our prior written consent.