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Privacy Policy

Last Updated: March 2026

System Integrity Maintenance ("Company," "we," "us," or "our") is committed to protecting the privacy and security of the personal information entrusted to us. This Privacy Policy describes how we collect, use, disclose, store, and protect personal information when you visit our website, use our services, or otherwise interact with us.

1. Information We Collect

1.1 Information You Provide Directly

• Contact information such as your full name, email address, postal address, telephone number, and job title when you complete our contact form or sign up for services.
• Business information including company name, industry sector, number of employees, and IT infrastructure details provided during onboarding.
• Account credentials and authentication information necessary for accessing monitoring dashboards and reporting portals.
• Communication records including emails, chat messages, support tickets, and phone call records related to service delivery.
• Payment information including billing address, purchase order numbers, and payment method details.

1.2 Information Collected Automatically

• Device information such as IP address, browser type, operating system, device type, screen resolution, and language preferences.
• Usage data including pages visited, time spent on each page, click patterns, referring URLs, and navigation paths.
• Cookie and tracking data collected through cookies, web beacons, and similar technologies.
• Log data including access timestamps, error logs, server response codes, and bandwidth consumption.

1.3 Information Collected During Service Delivery

• Network telemetry data such as traffic flows, bandwidth utilization, latency measurements, and device connectivity status.
• System performance data including CPU utilization, memory usage, disk space, and application response times.
• Security event data including firewall logs, intrusion detection alerts, and vulnerability scan results.
• Hardware asset data including device serial numbers, model information, firmware versions, and warranty dates.
• Software configuration data including installed applications, version numbers, license keys, and configuration baselines.

2. How We Use Your Information

• Service delivery and fulfillment of our contractual obligations including network monitoring, software configuration, database auditing, hardware tracking, and security patch deployment.
• Communication regarding service updates, maintenance windows, incident notifications, and performance reports.
• Billing and payment processing, including invoice generation and financial record keeping.
• Service improvement and optimization through analyzing performance trends and developing new methodologies.
• Security and fraud prevention including monitoring for unauthorized access and detecting anomalies.
• Legal compliance including fulfilling obligations under applicable laws and responding to lawful government requests.
• Business analytics including generating anonymized insights and benchmarking reports.

3. Legal Basis for Processing

We process personal information based on: (a) performance of a contract; (b) compliance with legal obligations; (c) our legitimate interests in operating and improving our business; and (d) your consent, where specifically obtained for certain processing activities.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information with service providers and subcontractors who assist in delivering our Services, in response to legal requirements, in connection with business transfers, or to protect our rights and safety.

5. Data Security

• Encryption of data in transit using TLS 1.3 and at rest using AES-256 encryption standards.
• Access control mechanisms including role-based access control and multi-factor authentication.
• Network security controls including firewalls, intrusion detection systems, and continuous vulnerability scanning.
• Physical security measures at our offices and data center facilities.
• Regular security assessments including penetration testing and compliance audits.
• Employee security training including annual awareness programs and incident response exercises.

6. Data Retention

• Active client data: duration of service engagement plus three (3) years following termination.
• Financial records: seven (7) years per applicable tax and accounting regulations.
• Technical performance data: twelve (12) months unless a longer period is specified in your SLA.
• Website analytics: twenty-four (24) months from collection date.
• Communication records: five (5) years from the most recent interaction.

7. Your Rights

• Right of access to the personal information we hold about you.
• Right to rectification of any inaccurate or incomplete information.
• Right to erasure of your personal information, subject to legal obligations.
• Right to restriction of processing in certain circumstances.
• Right to data portability in a structured, machine-readable format.
• Right to object to processing based on our legitimate interests or for direct marketing.
• Right to withdraw consent at any time.

To exercise these rights, please contact us using the information below. We will respond within thirty (30) days.

8. Cookies

Our website uses strictly necessary cookies, analytical and performance cookies, and functional cookies. You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

9. International Data Transfers

If you are located outside the United States, your personal information may be transferred to and processed in the United States. We ensure international transfers comply with applicable data protection laws using appropriate safeguards such as Standard Contractual Clauses.

10. Children's Privacy

Our Services are designed for business clients and are not directed at individuals under eighteen (18). We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technologies, or legal requirements. Material changes will be communicated through email or prominent website notification.